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Pick-up/ Delivery Service

1.1 Delivery Service

 

1.1.1 The Delivery Service is available only to addresses in Hong Kong Island,Kowloon, New Territories and certain areas in Lantau Island including Ma Wan, Discovery Bay and Park Island, excluding other outlying islands and P.O.Box numbers. The delivery hours shall be between the hours of 14:00 to 20:00 Tuesday to Friday (except Public Holidays and the day after of Public Holidays). For more details, please refer to the table.




1.1.2 The delivery address shall be the delivery address specified by the Customer at the time he/she places an Order. It is the Customer’s responsibility to provide the correct delivery address.

1.1.3 CPCS shall use reasonable endeavours to deliver the Products to the delivery address specified by the Customer within the timeslots selected by the Customer. CPCS shall not be liable for any delays, re-scheduling or non-delivery of the Products.

1.1.4 A delivery charge of HK$150 will be charged for every delivery in Hong Kong to a single address in Hong Kong except when the total purchase is HK$1,000 or above(net amount after any discount). This is not applicable to CPCS Staff. 

1.1.5 For CPCS Staff,  non of the free delivery service will be entitled while a delivery charge of HK$150 will be charged for any purchase per single address delivery within Hong Kong. 

 1.1.6 All freeze or chilled milk products, cake, ice cream and yogurt, etc. are excluded in the delivery service,only pick up service is available for those items. (Except cheese ambient products)

 1.1.7 If there is no one at the address given who is competent to accept delivery of the Products, the   Customer will be notified of an alternative delivery date. If upon the second attempt of the  delivery, there is still no one at the given address who is competent to accept delivery of the Products, CPCS will charge an additional delivery fee of HK$120 for each subsequent delivery and such additional delivery fee shall be pay able in cash at the time of delivery to the person delivering the Products. If the Customer does not pay the additional delivery charges (if applicable) in cash at the time of delivery, CPCS reserves the right to withdraw delivery and any subsequent delivery attempt may incur further additional delivery charges. Products ordered in the same transaction may be dispatched separately, with no extra cost incurred to the Customer.

1.1.8 Order Cut Off for Delivery Service:

   We do not have same day delivery service.

   Order cutoff time is 00:01 of next day. Orders placed on or before 00:01 of next day maybe picked up two (2) business days after the order date.

1.1.9 All delivery for the Delivery Services will be carried out by such third party logistic company as determined by CPCS from time to time.

 


1.2 Pick-Up Service

 1.2.1 The Pick-Up Service is available only for Customers who are employed by those companies whose offices are located at the Hong Kong International Airport listed here, and which are approved by CPCS(”Airport Staff”). For details, please contact to our customer services hotlines .

1.2.2 The collection hours and the designated pick-up locations are specified here. Airport Staff are required to select the designated time and Pick-Up Location at the time the Airport Staff places his/her Order. For details, please reference from the table.




1.2.3 In order to use the Pick-Up Service, Airport Staff must use their Authorized Company email address to register for a Deli-Delight account and use the same Deli-Delight account to order Products that they wish to pick-up.

1.2.4 CPCS shall use reasonable endeavors to ensure the Products are available for collection at the times and the pick-up location selected by the Airport Staff at the time the Airport Staff places his/her Order. CPCS shall not be liable for any delays, re-scheduling or non-delivery of the Products.

1.2.5 Airport Staff must present a valid staff identification card issued by an Authorized Company prior to entering the pick-up location, as well as at the time of collection.

1.2.6 For Airport Staff who fail to pick-up the Products at the designated times and pick-up location, CPCS will contact the Airport Staff for an alternative time and/or pick-up location.

1.2.7 For Pick-Up Service only,Customers may add additional Products to an existing Order or combine existing Orders provided that the delivery or collection date of the existing Order(s)is no less than two (2) business days after the date of submission of the additional Order or the request to combine existing Orders.



1.3 All Products and After Sales Service

1.3.1 Upon delivery or collection, Customers are required to examine the quantity and condition of the Products. By signing an acknowledgement of receipt, Customers confirm receipt of the purchased Products. The Customer shall be deemed to have accepted the Products as delivered or collected (as the case may be) unless the Customer notifies CPCS within 3 days of the date of delivery or collection that the Products are not n conformance with what was ordered or are damaged or spoiled, CPCS shall not be obliged to offer any refund or other Products if the Customer subsequently claims that the Products delivered are not the Products ordered and paid for by the Customer or are damaged or spoiled, subject always to the Customer's statutory rights as a consumer including any mandatory laws which do not permit the limitation of liability in case of wilful misconduct or gross negligence.

1.3.2 If at the time of delivery or collection, the Products are not in conformance with what was ordered or are damaged or spoiled, the Customer must contact CPCS within 3 days of the date of delivery or collection either via the CPCS hotline (+852-2116 2080 or +852-21162090) or via email to cs@deli-delight.com and must send to CPCS a picture of the relevant Product(s). CPCS will contact the Customer for further follow up,including arranging for the original Product(s)to be returned to CPCS.

1.3.1 Upon delivery or collection,Customers are required to examine the quantity and condition of the Products.By signing an acknowledgement of receipt, Customers confirm receipt of the purchased Products. The Customer shall be deemed to have accepted the Products as delivered or collected (as the case may be) unless the Customer notifies CPCS within 3 days of the date of delivery or collection that the Products are not in conformance with what was ordered or are damaged or spoiled, CPCS shall not be obliged to offer any refund or other Products if the Customer subsequently claims that the Products delivered are not the Products ordered and paid for by the Customer or are damaged or spoiled, subject always to the Customer’s statutory rights as a consumer including any mandatory laws which do not permit the limitation of liability in case of wilful misconduct or gross negligence.

1.3.2 If at the time of delivery or collection, the Products are not in conformance with what was ordered or are damaged or spoiled, the Customer must contact CPCS within 3 days of the date of delivery or collection either via the CPCS hotline (+852-2116 2080 or +852-21162090) or via email to cs@deli-delight.com and must send to CPCS a picture of the relevant Product(s). CPCS will contact the Customer for further follow up, including arranging for the original Product(s) to be returned to CPCS.